Refunds & Returns

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Last Updated: December 1st,2025

If you are not completely satisfied with your purchase, we are here to assist you. We accept returns for all products sold through First Choice Vape. If you have any issues or questions regarding your order, please submit a ticket using our contact form. After the ticket is submitted, a member of our team will reach out to either resolve your issue or provide additional information on how to return the item/order to us.

UNWANTED ITEMS / EXCHANGE PURCHASED ONLINE

Unwanted items or entire orders can be returned to us or exchanged within 30 calendar days from the date you received it.

To be eligible for a return/exchange, your item/s must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied with a note of your order number and reason for the return
  • We recommend using a tracked postal service for returns.

Without this information, we cannot identify and process your return.

Important return conditions:

  • You must notify us within 14 days of purchase that you want to return the item/s
  • Returned items must be received within 14 days of the returns form being issued
  • You may be charged postage for any item/s returned for a refund/exchange, which will be deducted from the total refunded amount

Cooling-Off Period (UK/EU Customers)

Under consumer law, you have the legal right to cancel your order within 14 calendar days from the date you receive your goods (the “cooling-off period”).

How It Works:

  • You don’t need to give a reason for cancellation during this “colling-off period”.
  • You must inform us in writing (email or contact form) before the “cooling-off period” ends.
  • Goods must be returned unopened and unused in their original packaging.
  • Due to hygiene and safety reasons, e-liquids, disposable vapes, coils, pods, and tanks are except from the “cooling-off period” once opened.

Eligibility for Returns

 

Returns are accepted within 14 days of delivery (or within the cooling-off period).Items must be sealed, unused, and in original packaging.Opened consumable products (e-liquids, coils, pods, tanks, disposables) cannot be returned unless faulty.

UNWANTED ITEMS PURCHASED IN-STORE

 

If you no longer need or want an item purchased in-store, you have 30 days to return the goods. To qualify for a return, the goods must be:

  • Unused and in the same condition as when you purchased them
  • Have proof of purchase (without proof of purchase, we may not be able to offer a refund or exchange)
  • Have the bank card (if applicable) that you used to make the purchase.

Please note :

  • Due to health and hygiene reasons we cannot accept returns for e-liquids, coils, disposable e-cigarettes, and refill pods that have been opened.
  • We sometimes sell ex-display models at a reduced price. These products are sold as seen and we are unable to offer exchanges or refunds on these items.

FAULTY OR DAMAGED ITEMS PURCHASED ONLINE

 

  • If your item arrives faulty or damaged, notify us within 48 hours of delivery.
  • We may request photos/videos for verification.
  • Once confirmed, we’ll arrange a replacement or full refund, including return postage.

FAULTY ITEMS PURCHASED IN-STORE

 

If an item you purchased in-store is faulty or you are having problems, please visit the store where you made your purchase or contact our customer service team. We will assess the item and provide an appropriate resolution.

REFUNDS

 

  • Refunds are processed within 14 days of receiving the returned goods.
  • Refunds will be issued to your original payment method
  • Delivery charges are non-refundable unless the item is faulty, damaged, or incorrect.
  • We may reduce your refund if the goods have been handled more than necessary to establish their nature, characteristics, and functioning.

HOW TO RETURN AN ITEM

 

1-Contact our Customer Support Team at support@firstchoicevape.co.uk with your order number and reason for return.

2-We’ll provide return instructions and, if necessary, a prepaid return label.

3-Return the product within 7 days of receiving instructions.

Return Address is

First Choice Importer Limited. 35 Bury New Road, Manchester M8 8EQ United Kingdom

When returning items, please include:

  • Your name and contact details,
  • Your order number or proof of purchase, and
  • The reason for return.

CONTACT INFORMATION

If you have any questions about our returns policy, please contact us at:

Email: support@firstchoicevape.co.uk
Telephone: 0740 5291 327

Need Further Assistance?

Our customer service team is available to help you with any questions or concerns regarding returns or exchanges. Please don't hesitate to reach out to us.